Booking help

A connection error does not necessarily mean the booking failed. Use Check saved booking on the original page before submitting a new booking. Keep the page open and contact the hiring team when the outcome remains uncertain. Do not repeatedly book a second slot to test it.

Open the complete private management link from the booking confirmation. Opening the page does not cancel or reschedule anything. Only the actions currently permitted for that booking are shown. A revoked or expired link needs attention from the hiring team. Do not paste private booking links into support messages.

Use Save calendar file on the private management page. Import the resulting ICS file into your calendar. This is a one-off file, not a calendar connection or subscription. After rescheduling or cancellation, check Bookit and update your calendar manually. Importing again can create a duplicate in some calendar apps.

The saved booking is separate from email delivery. Queued means a message is awaiting processing. Provider accepted means the email service accepted it, not that it reached the inbox. Unknown means a previous send could not be confirmed; review it before resending. Recruiters can check Settings > Email health without sending anything. Automatic delivery must be verified separately.

Save the draft before leaving the interview-link editor. Resume it from Interview Links. Pause an active link before changing future-booking rules. Apply a saved template, availability profile or business defaults using the draft controls, then review the fields before saving. Editing a saved setup does not rewrite existing bookings.

Interview outcomes and application stages are different. Booked Interviews manages interview status and private notes. Candidates separates the person from their applications. Moving one application does not move all roles for the same person. When a stale-version message appears, keep your edits and refresh the record before trying again.

Settings includes a read-only account-data review of counts and outstanding work. It does not delete records or authorise deletion. Removing app records is not the same as closing a sign-in identity or revoking other sessions. Contact support before account closure, especially when interviews or email sends remain unresolved.

Provide the action you were taking, the approximate time and a redacted description. Do not include passwords, API keys, private management links, candidate answers or unredacted personal records. Use support@functionlabs.co.uk for app support; contact the hiring team for changes to an interview.